It is true about a back order....My consultant sweater from about 4 years ago took over 6 months to get...it came in the heat of summer....thanks.  But it did come!
I don't know about it, if you send product back, but if they cancel it, you won't be charged for it...I would imagine.

LOL, I can't believe I missed this!!!!!!!! Thanks for the funny unbeelievable!!!!!!! 

Here's the scoop on the new compacts from MK Q&A:

Q. What can fit into the new Mary Kay® Compact?

A. We designed the refill area of the compact to hold literally MILLIONS of different color combinations. You can personalize it any way you like: with a trio of eye colors, a cheek color, an applicator and a lipstick; or just a pressed powder, brush and lip gloss! Customization is a WAY OF LIFE for women everywhere. And it’s a powerful tool to help Mary Kay become even more competitive in the color cosmetics market.

Q. Which compact does the new Mary Kay® Compact replace?

A. The new compact was developed to replace the Foundation Compact, Color Compact and Custom Compact. These compacts will be phased out of the product line.

Q. What does the new Mary Kay® Compact look like?

A. As you saw in the video at Seminar, the compact is sleek, black and pink and is totally customizable! To be sure the compact is as durable as possible, it is coated with a special material designed to help maintain its appearance over time and resist wear. As a result of this coating and its color, fingerprinting may be noticeable on the compact but can easily be wiped away.

Q. How do I change products in the compact?

A. Switching products is easier than ever! The compact is designed with a patent-pending release tab located to the left of the large magnetic refill square. The release tab gently lifts refills out of the compact for easy replacement.

Q. Will the magnets in the Mary Kay® Compact interfere with other objects?

A. The magnets should not de-sensitize credit cards, hotel room keys, parking tickets or gift cards in a purse. For added precaution, it is advised to keep cards with magnetic strips at least ½ inch from the opening of the compact. Please note because the compact does contain magnets, it could attract metal objects in a purse, i.e. paper clips. Additionally, it is recommended that a pacemaker be kept at least six inches away from any household magnet. This distance should apply to our compact as well. The compact magnet should not affect most shunts. However, if a customer has this concern, they should speak to their doctor to confirm.

Q. Will the magnet cause a problem going through airport screenings?

A. As confirmed by the TSA, the magnets in a compact can pass X-ray checks and should be allowed as a carry-on item.

Q. Can I recycle my old compacts?

A. Yes. From January through December 2008, you can recycle empty platinum and pink compacts. If you live near a branch or the Mary Kay Building, ASRS or Manufacturing, we will gladly accept your empty compacts for recycling. We also will have bins at all Company special events in the U.S. – Leadership Conference 2008, Career Conference 2008 and Seminar 2008. You are encouraged to bring your empty compacts to these events for recycling. Please note that you can’t put the compacts into your recycling bin at home. You and your customers should not mail compacts to the Company for recycling. By avoiding a new mail stream, we hope this means that no additional fuel resources are being expended by the creation of this recycling program and therefore, we're helping to keep the planet healthy. This provides a great opportunity for independent sales force members to send their compacts for recycling with sister sales force members who already may be traveling to a Mary Kay branch office or attending a Mary Kay special event. Instead of "car-pooling," we call it "compact-pooling." We’ll share more recycling information in upcoming publications.

Q. How can I make the transition from the current platinum packaging to the new black packaging?

A. Offering customers a mix-and-match selection of our current platinum and the new black packaging will be necessary for awhile, but you can make it beautiful and marketable! Your goal is to prepare your customers in advance and make sure they have what they need to get through the next several months. You also can show black and platinum pieces in a nice display to help customers see how they work together and complement each other. Be sure to check out future issues of Applause® magazine for display ideas.

Q. If my customer returns a platinum compact to me, should I use the Product Replacement Program (PRP) to replace it with the new black compact?

A. It is possible to return platinum compacts to the Company through the Product Replacement Program; however, that option should be used only when all others are unsatisfactory.

Assess your customer’s real cause of dissatisfaction. The guarantee is in place to assure customers will be satisfied with an item’s product performance. A customer’s disappointment that a product will be discontinued or an eagerness to own a new replacement product are not alone reasons for dissatisfaction.
Work with your customer to find other acceptable alternatives. Do you have refills in the shades she currently uses that you can sell her to extend the life of her platinum compact? Would you consider selling her the new compact at a discounted price? Click here to access helpful dialogues for speaking with your customer.
If your customer remains unhappy after you have explored these options with her, be assured that platinum compacts will be accepted by the Company under the Product Replacement Program. All rules and restrictions of that policy will apply.

Q. Can I return my unsold platinum compacts via the PRP for replacement with the new black compacts?

A. No, PRP is intended to be used strictly for replacement of products sold to consumers who were not satisfied with the items performance and want to have them replaced.

The lipsticks are first to change, then the compacts, then the foundation will change - that's what I've heard.